Refund policy

Exchange & Return Policy

Please read before submitting an exchange or return request.

You may request a return or exchange within 7 days of receiving your order. Items must be unused, unwashed, and in their original packaging.
Requests are typically processed within 2–3 business days. You'll receive an email notification once your request is approved or declined.
Shipping fees apply depending on the delivery location — unless the item is damaged or not as described, in which case all costs are covered by MERMAH.
Refunds (if applicable) are issued within 3 business days after the courier confirms receipt of the returned item.
Sale items are non-refundable and may only be exchanged.

For any assistance, please contact the MERMAH support team at support@mermah.com.

If you refuse to receive a shipment for any reason, you must cover the shipping costs, payable directly to the courier / delivery agent.
As MERMAH is an online-only brand, the shipping company's delivery agent does not represent us — they are a third-party intermediary. Any behavior from the agent reflects the reputation of the shipping company, not MERMAH. If you face any issue with an agent, please report it to us immediately as well as to the shipping company.

If products are damaged or do not match the description, MERMAH will cover all related costs.
If you request a return, the product must be in the same condition as received, and you will bear all shipping costs, including the initial shipping cost (depending on your location).
Custom orders cannot be returned, except where the product is damaged or has a design error.
Return requests must be submitted within 7 days of receiving the shipment. Any request after this period will not be accepted.
If you are eligible for a refund, the amount will be transferred within 3 days after the courier / delivery agent receives the returned product.

Products can be exchanged only if they are undamaged, unworn, and unwashed. You must cover the exchange shipping cost.
If the new product is cheaper than the exchanged product, the difference (after deducting the exchange shipping cost) will be refunded within 3 days of receiving the returned product.
If the new product is more expensive than the exchanged product, you must pay the price difference plus the exchange shipping cost upon receiving the new shipment.
If you request an exchange for a product that is currently out of stock and choose to wait for it to become available, the product cannot be returned once more than 7 days have passed from the original delivery date — even if all return conditions are met.